CONSULTANCY PROJECTS.
Getting external help for a project is a great way to inject new ideas and unique perspective into what you are doing, external help will bring mindsets, models, tools and techniques that can increase your chance and scale of success.
I travel the world learning from the best performing companies on the planet, I take that information and turn it into easily replaceable, industry proven and incredibly powerful models that can be used in most situations to help complete any specific customer related project.
The main projects I work on are:
All engagements are customised to your projects specific needs and outcomes.
I also offer a free CULTURE HEALTHCHECK to determine the scope and scale of what changes might be needed for your organisation to become more customer centric. The diagnostic tells you where you are today and highlights where you need to be within a predetermined period of time, the output of the diagnostic is a road map of how to get from where you are today to where you'd like to be. I can help implement that or you can implement it by yourself, the choice is yours. Please get in touch for more details.
The main projects I work on are:
- Customer Understanding & Alignment
- Customer Centric Culture
- Customer Experience Improvement & Redesign
- Customer Experience Design
- Customer Centric Strategy
- Customer Categorisation
- Customer Journey Mapping
- Customer Centric Metrics Creation
- EcoMapping (Journey Mapping +)
- Customer Centric Process Mapping
- Customer Centric Culture Change
- Customer Centric Structure Re-Organisation
- Customer Experience Innovation
All engagements are customised to your projects specific needs and outcomes.
I also offer a free CULTURE HEALTHCHECK to determine the scope and scale of what changes might be needed for your organisation to become more customer centric. The diagnostic tells you where you are today and highlights where you need to be within a predetermined period of time, the output of the diagnostic is a road map of how to get from where you are today to where you'd like to be. I can help implement that or you can implement it by yourself, the choice is yours. Please get in touch for more details.