TRAINING WORKSHOPS.
Customer Experience training, or 'CX Education' as I like to call it, helps create a customer focused workforce who not only have the right mentality but the right tools to be able to create, improve and deliver outstanding and unforgettable customer experience.
I travel the world learning from the best performing companies on the planet, I take that information and turn it into easily digestible, ridiculously fun and incredibly powerful training courses. Learning the world's most advanced mindsets, models, tools and techniques is one of the best things you can do for your career or do to improve a teams performance.
The main topics I cover are:
All workshops can be customised for your specific company, industry and environment and prices start from £499 per head per day.
The main topics I cover are:
- Customer Alignment
- Customer Centric Employee Culture
- Customer Experience Improvement & Redesign
- Customer Experience Design
- Customer Categorisation
- Customer Journey Mapping
- Customer Centric Metrics
- EcoMapping (Journey Mapping +)
- Customer Centric Process Mapping
- Customer Centric Culture
- Customer Centric Structure Re-Organisation
- Customer Experience Innovation
- Certified Process Professional (CPP)
- Certified Process Professional Master (CPPM)
- Certified Process Professional Champion (CPPC)
- Accredited Customer Experience Professional (ACXP)
- Accredited Customer Experience Master (ACXM)
- Accredited Customer Experience Champion (ACXC)
All workshops can be customised for your specific company, industry and environment and prices start from £499 per head per day.