TRAINING WORKSHOPS.

Customer Experience training, or 'CX Education' as I like to call it, helps create a customer focused workforce who not only have the right mentality but the right tools to be able to create, improve and deliver outstanding and unforgettable customer experience.

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I travel the world learning from the best performing companies on the planet, I take that information and turn it into easily digestible, ridiculously fun and incredibly powerful training courses. Learning the world's most advanced mindsets, models, tools and techniques is one of the best things you can do for your career or do to improve a teams performance.

The main topics I cover are:

• Customer Alignment
• Customer Centric Employee Culture
• Customer Experience Improvement & Redesign
• Customer Experience Design
• Customer Categorisation
• Customer Journey Mapping
• Customer Centric Metrics
• EcoMapping (Journey Mapping +)
• Customer Centric Process Mapping
• Customer Centric Culture
• Customer Centric Structure Re-Organisation
• Customer Experience Innovation
• Certified Process Professional (CPP)
• Certified Process Professional Master (CPPM)
• Certified Process Professional Champion (CPPC)
• Accredited Customer Experience Professional (ACXP)
• Accredited Customer Experience Master (ACXM) 
• Accredited Customer Experience Champion (ACXC)

All workshops can be customised for your specific company, industry and environment and prices start from £499 per head per day. 

"I've participated in many training classes and workshops over the course of my career. They are generally comprised of hours spent learning theories by lecture. I found James Dodkins' training session to be a great mix of ideas, real life examples, and very practical exercises that could be used by anyone to be more innovative and customer centric on a multitude of scenarios. In my opinion, creativity and innovation are two of the most difficult skill sets to improve in others. Often, the most enlightened idea are a result of a new employee who doesn’t know what can’t be done. This training taught our teams how to create an environment which allows our teams to push the boundaries of what can’t be done, question business rules and other items of the status quo which allowed for very creative and tangible ideas to overcome challenges and to design a process which is customer centric throughout . We are very excited to continue to repeat this process in various areas of the company and create a culture of enlightened possibilities."
​Jessica Stoja, Enterprise Operations Manage, Batory Foods