⛔ 700,000 job losses in the UK during the pandemic.

🙅🏻‍♂️ That means there is about 700,000 people now looking for jobs that don't exist.

💔 My beloved Customer Experience community has been hit hard by this too, so I wanted to help...

✔️ There's lots of advice explaining what job seekers can do to find roles, apply for roles and even what to do in interviews to portray themselves in the best light.

But...

❌ There isn't that much advice out there about what NOT to do in interviews, so that's what we're exploring on this week's episode of 'CX Lessons From Music Legends' through the lens of the ultimate music job interview....

Learn what NOT to do in these core areas:
🔴 Attitude
🔴 First impressions
🔴 Authenticity
🔴 Taking constructive criticism
🔴 Confidence
...and more.

🤔 Who had the worst 'interview'? Let me know in the comments.

P.S. Link to get your very own CX-Mas sweater http://bit.ly/CX-MAS

💥 Do bad experiences have more impact than good experiences?

That's the question I'm exploring today in the very first episode of 'CX Lessons From Music Legends'. 🎵 

I came across a stat that I'd seen 100 times before but this time, it made me stop and think. 🤔 

"U.S. companies lose more than $62 billion annually due to poor customer service." 👎 

I wanted to dig deeper. ⛏️

I found some more stats from research done by American Express. 🇺🇸 

🔴 Americans tell an average of 15 people about a poor service experience, versus the 11 people they’ll tell about a good experience.

🔴 33% of Americans say they’ll consider switching companies after just a single instance of poor service.

🔴 More than half of Americans have scrapped a planned purchase or transaction because of bad service.

And it made me ponder...Do bad experiences have more impact than good experiences? 🤔

So I investigated this in the best way I know how...through music! 🎵 

P.S. Let me know in the comments which is the worst 🙉