4 Ways to deal with something going wrong in business: 1: Ignore it 2: When a customer brings it up, blame it on them. 3: When the customer gets annoyed enough, put it right. 4: Proactively put it right without the customer having to ask. Where do you think most businesses are playing today? 1,2,3 or 4?
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AuthorJames Dodkins Archives
December 2020
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