JAMES DODKINS
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Do you deliver DUMB Customer Experience?

10/12/2020

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No?

Maybe you should.

D - Define your company by the outcome you deliver not the output

U - Understand who the world leaders are at delivering that outcome (outside of your industry)

M - Model their mindsets, philosophies and principles.

B - Benchmark your company against THOSE companies.
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© James Dodkins
  • Speaking
  • Virtual
  • Quiz Show
  • CX INFLUENCER
  • CX ROCKSTORE
  • Contact
  • Blog