JAMES DODKINS
  • Speaking
  • Virtual
  • Quiz Show
  • CX INFLUENCER
  • CX ROCKSTORE
  • Contact
  • Blog

INDUSTRIAL AGE MINDSETS

9/16/2020

1 Comment

 
"We're using Industrial Age mindsets in a Customer Age world."

We were talking about contact centers but I think this holds up for most customer-facing positions.

People aren't robots.
People aren't machines.
People are unique.
People are capable of thinking for themselves.

Giving customer-facing employees help is brilliant, giving them hand-cuffs isn't.
1 Comment
Denise link
3/28/2021 04:40:04 am

Hi thanks for poosting this

Reply



Leave a Reply.

    Author

    James Dodkins

    Archives

    December 2020
    November 2020
    October 2020
    September 2020

    Categories

    All

    RSS Feed

Trusted by...
Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture
...and many more
Picture
© James Dodkins
  • Speaking
  • Virtual
  • Quiz Show
  • CX INFLUENCER
  • CX ROCKSTORE
  • Contact
  • Blog