JAMES DODKINS
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The 2 Rules of Proactive Experience Recovery

10/1/2020

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The 2 Rules of Proactive Experience Recovery.

1. The problem you want to fix in the experience has to be one you can actually monitor.
2. You have to commit to a solution that you will deliver 100% of the time.

The aim of PXR is to have companies CONSISTENTLY fixing experiences in the experiences, not just when they feel like it.
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  • Speaking
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